Document Processing
Background
Document management is core to Rabbet, which uses AI to split large "Draw Summaries" into individual documents and parse relevant data. Despite good accuracy, errors in splitting and parsing were common, making review and correction cumbersome.
Objectives
Improve the document processing interface to reduce errors, enhance user experience, and streamline the review process.
Role
Lead Designer, overseeing one other designer.
Conducted research to understand existing interface issues.
Collaborated with stakeholders to develop solutions.
Scoped features accurately.
Methods
We interviewed users, the CEO, and internal teams (customer success and sales). Through an affinity mapping exercise, we identified and prioritized pain points, focusing on the top five issues to solve iteratively.
Problem-Solving and Solutions
Outcomes and Impact
Efficiency Gains: Reduced document processing time by 60%.
Customer Satisfaction: Contributed to an overall NPS score of 50.
Positive Feedback: Received positive feedback from stakeholders and users, validating the redesign's success.